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Host family accommodation in the UK

Safeguarding Policy


As a tour operator who deals with student and youth groups, the safeguarding of any child under the age of 18 years is our absolute priority. Every child should be and feel safe at all times and in all situations and protected from any form of physical, sexual or psychological abuse. Therefore, we have strict requirements and expectations of all our homestay suppliers regarding the safeguarding of children.

The law in England states that people who work with children have to keep them safe. This safeguarding legislation is set out in The Children Act (1989) and (2004), and Safeguarding Vulnerable Groups Act 2006. It also features in the United Nations Convention on the Rights of the Child (to which the UK is a signatory) which sets out the rights of children to be free from abuse. The Government also provides guidance in the document Working Together to Safeguard Children 2013.

We insist that families fill in a declaration form that confirms they have no criminal offences against children.

By law all host families accepting paid guests must comply with fire, health and safety regulations to include:

  • having working smoke detectors and conducting a fire risk assessment.
  • all gas appliances are checked annually by a Gas Safe engineer.

All host families must be regularly checked and inspected, some of which should be un-announced visits.

Group leaders and drivers must not share a family with children from the same group or a different group.

When providing a pick up and drop off service, if the family is unable to escort the children and a taxi is being used, this must be a licensed company and the details must be provided to the group leader.

We expect each child in our care to be treated without discrimination. We ask to be made aware of any medical and dietary requests as well as disabilities or mental health problems in order that we can provide appropriate care to that child. We expect a child in our care to be accommodated in a home with adequate natural light, space and heating and a home that is in a good state of repair and cleanliness. Each child must have a full sized single bed to sleep on and not a sofa bed, pull out bed or temporary solution. No child is expected to share a bed with another person whether they are an adult or child. We do not allow students of the opposite sex to share the same host family and our students must have adequate privacy from other members of the host family.

If we feel a child in any of our host families is not receiving appropriate care or they could be at risk, we will remove them immediately and move them to a new home.

All data we receive about a child is stored and used in line with current GDPR regulations. More about this can be found in our Privacy Policy.

Anyone who has any concerns over the welfare of a child being hosted or have worries or concerns over any family or adult who is responsible for a child, must take relevant action to safeguard any child(ren) that are in their care or may be in their care.

If you have any concerns of any child’s safety at any time, please contact one of the following:

  • Maypole Travel's Safeguarding Officer on 07555 010 010, or if out of hours, the emergency number provided to you on your itinerary
  • Your local homestay organiser or coordinator, details are provided on your itinerary
  • The police on 101, or 999 if it is an emergency
  • The NSPCC helpline: 0808 800 5000 (24 hour helpline, Freephone)


Our mission is to provide groups with the highest level of service when arranging accommodation and tours, and at an unbeatable price. ”
Mumpreneur Bronze Website Award Winner
British Small Business Awards Shortlisted 2018
Maypole Travel - LUXlife Best School Group Tour Operator UK & Inbound Travel Specialists of the Year 2020
IBAK (Independent Business Awards Kent) Finalists 2018
Kent Women in Business Awards 2018 Winner