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Host family accommodation in the UK

Privacy Policy

 

This policy is to explain how we control, process, handle and protect your personal information, including your rights under current laws and regulations.

Key definitions:

"I", "our", "us", or "we" refer to the business, Maypole Travel Limited.
"you", "the user" refer to the person(s) using this website.
GDPR means General Data Protection Regulation.
PECR means Privacy & Electronic Communications Regulation.
ICO means Information Commissioner's Office.
Cookies mean small text files stored on a computer or device.

Processing of your personal data
Under the GDPR (General Data Protection Regulation) we control personal information about you electronically using the following lawful basis.

  • Lawful basis: Legitimate interests
  • The reason we use this basis: We have a direct appropriate relationship with our clients, and clients have a reasonable expectation that their data will be processed.
  • We process your information the following ways: To reply to questions you have about our services. To review, improve and develop services we offer. To handle complaints. To update you with changes in our terms and conditions. To pursue unpaid invoices. For marketing purposes.
  • Data retention period: We will not keep your information for longer than is necessary for the purpose it was obtained for. We review the length of time we keep data, consider the purpose we hold the information and then securely delete information that is no longer needed.
  • Sharing your information: We do not share your information with third parties.

If, as determined by us,the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

Your individual rights
Under the GDPR your rights are as follows. You can read more about your rights in detail here;

  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object; and
  • the right not to be subject to automated decision-making including profiling.


You also have the right to complain to the ICO (www.ico.org.uk) if you feel there is a problem with the way we are handling your data.
We handle subject access requests in accordance with the GDPR.

Data security and protection
We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Website cookies
This website uses cookies to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular pages or to keep you logged into the website where applicable.

Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

Third party links, affiliate tracking & commissions
Our website may contain third party links but no adverts or sponsored links. Clickable links may be displayed as a website URL, image or as a titled text link.

Clicking on any links may track your actions by using a cookie saved to your device. You can read more about cookies above. Your actions are usually recorded as a referral from our website by this cookie.

We have no control over the contents of any linked website and not responsible for their content.

Email marketing messages & subscription
Under the GDPR we use the legitimate interests and/or consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the "Processing of your personal data" section above. Any email marketing messages we send are done so through an EMS (email marketing service provider). An EMS is a third party service provider of software that allows marketers to send out email marketing campaigns to a list of users.

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Where provided, we hold the following information about you within our EMS system;

  • Email address
  • First and last name
  • Country
  • Organisation
  • Website
  • SMS
  • Customer type (agent, school or individual)
  • Date added
  • Last changed


Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences.

 

Our mission is to provide groups with the highest level of service when arranging accommodation and tours, and at an unbeatable price. ”